Terms and Conditions

JW Logistics Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the services offered by JW Logistics (“Company,” “we,” “us,” or “our”). By requesting a quote, booking a shipment, or using our website, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

Services:

JW Logistics provides auto transport services within the United States.
We offer various shipping options including Open Transport, Door-to-Door Service, Long Haul Transport, and Enclosed Transport.
We are responsible for transporting your vehicle from the origin point to the destination point as specified in your order.

Customer Responsibilities:

You are responsible for providing accurate and complete information about your vehicle, including its make, model, year, condition, and any inoperable features.
You are responsible for ensuring your vehicle is free of any leaks, hazardous materials, or illegal items.
You are responsible for preparing your vehicle for transport according to our guidelines (e.g., removing loose items, disabling alarms).
You or a designated representative must be present at both pickup and delivery locations during designated windows.
You are responsible for payment of all charges associated with the transport, including the quoted price, any additional fees, and applicable taxes.

Quotes and Booking:

We provide free, non-binding quotes based on the information you provide. Final pricing may vary based on factors like vehicle size, distance, and chosen service.
Quotes are valid for a specific timeframe as outlined in the quote.
To book a shipment, you must accept the quoted price and provide any necessary payment information.

Payment:

Payment is due in full before the vehicle is dispatched. We accept various payment methods as outlined on our website.
Any additional charges incurred during transport (e.g., storage fees due to late pickup/delivery) are your responsibility.

Transport and Liability:

We take all reasonable precautions to ensure the safe transport of your vehicle.
Our liability for damage to your vehicle is limited to the terms outlined in the bill of lading you sign at pickup.
We are not responsible for damages caused by acts of God, mechanical failure, normal wear and tear, or inherent vice of the vehicle.
We strongly recommend you purchase comprehensive auto transport insurance for added protection.

Delays and Cancellations:

We strive to meet all estimated delivery times, but unforeseen circumstances may cause delays. We will communicate any delays to you as soon as possible.
You are responsible for any additional charges resulting from delays beyond our control.
You may cancel your shipment before the vehicle is dispatched for a fee, as outlined in our cancellation policy.
We reserve the right to cancel your shipment due to unforeseen circumstances or violation of these Terms.

Claims:

Any claims for damage to your vehicle must be submitted in writing within a specific timeframe (as outlined in the bill of lading) after vehicle delivery.
Claims must be accompanied by supporting documentation (e.g., photos, repair estimates).
We will investigate all claims promptly and fairly.

Disclaimer:

We make no warranties, express or implied, regarding the delivery time, condition of your vehicle upon arrival, or any other aspect of our services.

Governing Law:

These Terms will be governed by and construed in accordance with the laws of the State of [insert your state].

Dispute Resolution:

Any dispute arising out of or relating to these Terms will be resolved by [insert preferred dispute resolution method, e.g., binding arbitration].

Entire Agreement:

These Terms constitute the entire agreement between you and JW Logistics regarding the use of our services.

Severability:

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Amendment:

We reserve the right to modify these Terms at any time. We will post any changes on our website.

Contact Us:

If you have any questions about these Terms, please contact us at [insert email address or phone number].
By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.