Frequently asked questions
How is the price set?
Car shipping prices follow the market. The main factors are distance and route, vehicle size, whether it runs, open or enclosed transport, the time of year, and how many trucks are running your lane. We quote at competitive market rates for that lane. Tell us your lane and we’ll quote it.
How long does it take?
It depends on distance, route, season and carrier availability. When we quote, we’ll give you an estimated pickup window and transit time for your route. These are estimates, not guarantees, and we’ll keep you updated if anything changes.
Is my vehicle insured during transport?
Every carrier we book must carry active insurance, and we verify it before they get a load. Your vehicle’s condition is recorded with photos at pickup and delivery on the digital bill of lading. If you’d like, we can send you the carrier’s certificate of insurance.
What’s the difference between open and enclosed transport?
Open transport is the standard, most affordable option. Your vehicle rides on an open car hauler like the ones dealers use. Enclosed transport keeps your vehicle in a covered trailer, protected from weather and road debris. It’s a good choice for classics and high-value vehicles, and it usually costs more.
Do I need to be there for pickup and delivery?
Someone needs to be there: you or a person you trust who’s at least 18. They’ll walk around the vehicle with the driver, confirm the inspection photos, and sign the digital bill of lading. For dealer and auction moves, your staff or the auction gate can handle the release.
Is it door-to-door?
Yes, where a big truck can safely get to you. If your street is narrow or has low trees or tight turns, the driver will meet you at a nearby open spot, like a store parking lot.
How do I pay?
We’ll confirm payment terms when we quote your shipment.
What should I do before pickup?
- Remove personal items and any toll tags
- Leave about a quarter tank of fuel or less
- Wash the vehicle so the inspection photos are clear
- Note any existing damage, leaks or quirks
- Make sure the battery is charged and tires are inflated
- Have keys ready, plus any auction release or gate pass
Can I track my vehicle?
Yes. We’ll keep you updated on your shipment’s status from pickup to delivery. You’ll get digital paperwork, including the bill of lading and inspection photos, and you can contact us any time for an update.
Are you the carrier?
No. JW Logistics is a licensed auto transport broker (MC-1201892). We arrange your shipment with vetted, independent carriers.
Still have questions? Contact us, or call (888) 200-2987.
JW Logistics is a licensed auto transport broker · MC-1201892 · USDOT 3569500
